First National Bank
Commercial challenge
Under pressure in a rapidly changing business and political environment, the CEO of a major retail bank identified the need for a cultural transformation, to support new strategic initiatives and deliver better commercial results. He needed to find a partner who could support the process and make sure it worked.
Market context
A leading retail bank, in the middle of significant socio-economic change, and following a banking crisis, needed to rapidly adjust to the emerging market conditions, to retain revenue and profitability and to reduce customer churn.
Karl Bauermeister
CEO Home Loans
Commercial results
- Teams taking the Growth Predictor programme all exceeded their targets in the next 12 months
- Key customer metrics – renewal, retention and value were all improved
“Growth Predictor helped us create a more entrepreneurial, customer-focused culture and this resulted in us exceeding our financial targets.”
Karl Bauermeister, CEO