Case Studies

First National Bank

Commercial challenge

Under pressure in a rapidly changing business and political environment, the CEO of a major retail bank identified the need for a cultural transformation, to support new strategic initiatives and deliver better commercial results. He needed to find a partner who could support the process and make sure it worked.

Market context

A leading retail bank, in the middle of significant socio-economic change, and following a banking crisis, needed to rapidly adjust to the emerging market conditions, to retain revenue and profitability and to reduce customer churn.

Karl Bauermeister

CEO Home Loans

Commercial results

  • Teams taking the Growth Predictor programme all exceeded their targets in the next 12 months
  • Key customer metrics – renewal, retention and value were all improved

“Growth Predictor helped us create a more entrepreneurial, customer-focused culture and this resulted in us exceeding our financial targets.”
Karl Bauermeister, CEO